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  • Managed Services Account Manager

  • Business: GM Division
  • Sector: Sales & Operations
  • Location: Northampton, Northamptonshire
  • Salary: Competitive + Excellent Benefits
  • Hours of work: 40
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 20-Feb-2019
  • Job reference: 18947

Job Description

We have a fantastic opportunity to join our Managed Services division of the Travis Perkins Group as a Account Manager in the Midlands area. Managed Services provide contract solutions for local authorities and the housing community. We offer a bespoke service to suit the needs of the customer and are geared around bespoke contractual and operational solutions, fitting in with the network or branch facility they are supporting.

In this role you will have responsibility for the ongoing strategic customer management of assigned Managed Services accounts. The focus includes development of strong client relationships across the breadth and depth of an organisation at a senior level. The role is also responsible for delivering cost effective value added services delivering and recording customer efficiency gains. These would cover areas such as product management, the social value act, asset management, incremental sales and IT links with allocated customers. The aim of this is to secure the accounts future through re-tender or extension.

  • Ensure that ‘high level’ initiatives (barriers to entry for competitors) such as IT integration, mobile working, van stock management, community investment, training and apprenticeships, CSR have a deliverable plan in place. Delivery of these initiatives will ensure margin is protected as there will be less focus on the price of materials.

  • Ensure that the Company meets all of its contractual obligations during the lifetime of the project, increasing the likelihood of contract extension at the point of re-tender.

  • Establish a ‘baseline’ of client performance measures at the start of the contract prior to partnering with TP and record the benefits of any value added initiatives and their effect on efficiencies and service levels.

  • Identify and deliver further sales opportunities with the client in particular sub contractor, planned, void, new build works. This includes the delivery of sales opportunities for other Group brands such as SBS, ToolHire, Wickes, etc.

  • Coordinate with and support the store / branch network at TPMS customer supply locations


It would be great if you had

To be successful in this role you will be an excellent communicator, have the ability to relate to a broad spectrum of individuals. Customer focused, problem solver, good negotiator, sound commercial awareness, numerate and a good organiser. Previous experience in business development would be highly beneficial.


If you have the desire to be part of our team and contribute to the fast growth of this area of the business, we would like to hear from you.


What we can offer you

We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 21 leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide and have over 30,000 colleagues.


Despite our size, we’ve got the values of a family run business. So there has never been a better time to join us.And if like us you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.

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